Manage customer support tickets with SLA targets.
Track customer support tickets with priority, assignment and SLA targets; keep e-mail conversations on the ticket and hear about delays before they happen.
14 days free, no installation. No credit card required.
What you manage with Helpdesk
Tickets, priority and assignment
Sort tickets by priority and owner; unassigned tickets trigger a notification.
SLA targets
Set first-response and resolution targets; the team is notified when a target is breached.
E-mail conversations
Mails to the customer and their replies stay on the ticket’s activity stream, alongside internal notes.
E-mail to ticket
Optionally create tickets automatically from mails sent to your support address.
Capabilities that simplify daily work
Helpdesk runs on Arvo’s shared master data (partners, products, taxes, currencies), so you never enter the same information twice.
- With the Customer Portal, customers open and follow tickets in the portal
- With Surveys, a satisfaction survey for resolved tickets
- Mails go out from your company’s own e-mail account
- Activity history, messages and attachments on every record
- Access control by roles and permissions
Stronger together with other apps
If one of these apps is also installed, the flow between them switches on without extra setup.
Try Helpdesk free for 14 days
Open your account in minutes; every app is available during the trial. No installation needed.
14 days free, no installation. No credit card required.